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Why do so many CMDB projects fail?

A few weeks ago we published an article on why a CMDB is so important for both IT and Enterprise Service Management. But for those who've...

Our Confession

This is our first blog for a while. We’ve tried to put this one off for a long time now, but we have a big confession to make. We’ve been...

When ITSM and DevOps collide

Whilst not a new topic, integrating IT Service Management (ITSM) with DevOps is becoming increasingly important as organisations aim to...

So what is ESM?

We hear ESM, or Enterprise Service Management banded about a lot these days and it means different things to different people for sure....

FTF is so last year

“FTF is so last year” - that’s quite the statement for die hard First Time Fix fans (like us). Coupled with Speed to Answer...

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