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We Love Service Management


"We consider ourselves to be very  pragmatic about ITSM, we like to focus on right practice rather than best practice"
Tim Mills - Managing Director

Who are the ITSM People?

The company was started by Tim Mills in 2014, who has over 25 years of IT Service Management related experience. Being so passionate about Service excellence and the opportunities we always have to improve, this meant primarily carrying out transformational ITSM consulting work, around the various iterations of the ITIL® framework.

The business has developed and grown over the past 10 years, resulting in a team of over 20 highly experienced and equally passionate Service Management consultants, supporting big brand clients in all manner of IT and Enterprise Service Management work, mainly specialising in process development and transformational improvement activities ..


John Jessen
Technology Director

Tim and his team at The ITSM People supported us during a recent, challenging IT Separation. Their expertise in the ITSM field combined with a true “can-do”, positive, and hard-working engagement style, was instrumental in our establishment of new IT Services laying a solid foundation for us to build on. I warmly recommend The ITSM People if you are in need to move with pace to implement or upgrade your ITSM services and structure


Enrique Fernandez-Pino, Technology Director

I have worked with the ITSM People on two occasions. First in Chubb, the big security firm as a CIO and then in Essentra, a FTSE250 global manufacturing firm, as a Transformation Director. Tim is a great guy, truly approachable and has always looked after me as a client. I wouldn't hesitate to recommend Tim and his team of ITSM experts


Dave Wright
Chief Value Officer

The Service Desk Institute has built a strong and valuable partnership with The ITSM People over the past two years. As our strategic partner for beyond Service Desk ITSM consulting, their expertise has been integral to many of our client projects. Their team of talented consultants consistently delivers exceptional results, and collaborating with them is always a pleasure."

We're Proud Partners of

We support the Service Desk Institute and their clients on their Service Management Optimisation initiatives. To find out more about how our joint assessments work you can download a copy of the Assessment brochure below

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How we can help you

The ITSM People are a team of highly experienced IT Management consultants who just love helping organisations change and improve.


We've worked with organisations large and small, across a wide range of industries for nearly 20 years, helping them get the best results from their IT teams.

We work outside IR35 on outcome based consultancy contracts, specialising in transformational improvement work, with a wealth of experience in all things Service Management; Maturity Assessments, Service Design and Transformation,  Operating Models, ITSM Tool Selection, Coaching, Training and much more ..

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